Terms of Service

Fri May 01

Waterloo Digital LLC Effective Date: May 1, 2026 Last Updated: May 1, 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of services provided by Waterloo Digital LLC (“we,” “our,” or “us”), including our website at https://waterloo.digital and our AI and digital marketing services.

By engaging our services or using our website, you agree to these Terms.

2. Services

Waterloo Digital LLC provides AI and digital marketing services including:

  • Strategy, campaigns, content, creative, and analytics
  • AI-assisted marketing services and automation
  • Digital advertising management (Meta, Google, LinkedIn, TikTok, and other platforms)
  • Marketing automation and optimization (Klaviyo, GoHighLevel, and similar platforms)
  • Campaign performance reporting and analytics
  • Lead generation systems and conversion optimization

Specific services, deliverables, and pricing are defined in individual client agreements.

3. Client Responsibilities

When engaging our advertising management services, you agree to:

  • Grant Appropriate Access: Provide necessary access to advertising platforms and accounts
  • Authorization: Confirm you have authority to grant access to the accounts and data we will manage
  • Accurate Information: Provide accurate business and billing information
  • Compliance: Ensure your products, services, and advertising content comply with applicable laws and platform policies
  • Payment: Pay fees as specified in your service agreement

4. Our Responsibilities

We agree to:

  • Professional Service: Provide services with reasonable skill and care
  • Platform Compliance: Comply with the terms and policies of advertising platforms we use on your behalf
  • Data Protection: Handle your data in accordance with our Privacy Policy
  • Confidentiality: Keep your business information confidential

5. Advertising Platform Terms

Our services involve the use of third-party advertising platforms. You acknowledge that:

  • Each platform has its own terms, policies, and advertising guidelines
  • We will manage campaigns in compliance with platform policies
  • Platform policies may change, potentially affecting campaign capabilities
  • We are not responsible for platform outages, policy changes, or account actions taken by platforms

6. Intellectual Property

  • Your Content: You retain ownership of your brand assets, creative materials, and business data
  • Our Tools: We retain ownership of our proprietary tools, methodologies, templates, and systems
  • Work Product: Unless otherwise specified in your agreement, campaign structures and configurations created for you are yours to keep

7. Fees and Payment

  • Fees are specified in your individual service agreement
  • Payment terms are as specified in your agreement (typically Net 15 or Net 30)
  • Late payments may incur interest or result in service suspension
  • Advertising spend is billed directly by platforms to your accounts (we do not handle ad spend funds)

8. Term and Termination

  • Service terms are specified in your individual agreement
  • Either party may terminate with written notice as specified in your agreement
  • Upon termination, we will provide reasonable transition assistance
  • You will pay for services rendered through the termination date

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our liability is limited to the fees paid for the specific services giving rise to the claim
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not liable for actions taken by advertising platforms (account suspensions, policy enforcement, etc.)
  • We are not liable for results, as advertising performance depends on many factors outside our control

10. Disclaimer of Warranties

Services are provided “as is” without warranties of any kind, except as expressly stated in your service agreement. We do not guarantee specific advertising results, conversion rates, or return on ad spend.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your products or services being advertised
  • Your content or creative materials
  • Your violation of laws or third-party rights
  • Your breach of these Terms or your service agreement

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This includes but is not limited to: pricing, strategies, customer data, and performance metrics.

13. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes will first be addressed through good-faith negotiation. If unresolved, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We may update these Terms from time to time. For existing clients, material changes will be communicated with reasonable notice.

16. Contact

For questions about these Terms:

Waterloo Digital LLC 510 Austin Avenue Suite 1000 #25599 Waco, TX 76701

Email: [email protected] Website: https://waterloo.digital